DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126
Issue 4
June 1999
Maintenance Commands
8-157monitor bcms
8
Output for the Split Option
Split:
The number of the split requested. This field is translation data.
Split Name:
The name of the split requested. If no name exists the split extension is
displayed in the form “EXT xxxxx”. This field is translation data.
Date:
The current date and time which is updated every 30 seconds or when
the UPDATE key is pressed.
Calls
Waiting:
The number of calls currently waiting in this split’s queue. If any of
these calls are Direct Agent Calls, the field will be preceded by an
asterisk. This field is real-time status data.
Oldest
Call:
The time in minutes:seconds that the current oldest call has waited in
this split’s queue. This field is real-time status data.
Staffed:
The number of agents currently logged into this split. This field is
real-time status data.
Avail
The number of agents currently available to receive an Automatic Call
Distribution (ACD) call in this split. Agents are in either the Auto-in or
Manual-in work modes and are not currently on a call. If the agent is on
another split’s call or in After Call Work (ACW) for another split, this
agent is not considered available and will not be recorded here. This
field is real-time status data.
ACD
The number of agents in this split currently on an Automatic Call
Distribution (ACD) call for this split. This includes ACD calls that are
being handled by this split that arrive as coverage from another split.
This field also includes outbound calls (Outgoing Call Manager) that
are distributed through the ACD. Note that if an agent puts an ACD call
on hold, but does not enter another state (for example, the agent does
not enter the AVAIL state), the agent will still be seen as in the ACD
state. This field is real-time status data.
ACW
The number of agents in this split currently in After Call Work (ACW)
split. This field is real-time status data.
AUX
The number of agents in this split currently in AUX work for this split. If
an agent is on another split’s call or in After Call Work (ACW) for
another split, this agent is not considered in AUX work and will not be
recorded here. This field is real-time status data.
Extn The number of agents in this split currently on non-ACD (Automatic Call
Distribution) calls, either incoming or outgoing directly to/from their
extensions. If the agents are also in After Call Work (ACW) or AUX they
will be recorded as Extn rather than ACW or AUX. This field is real-time
status data.
OtherSplit The number of agents in this split on another split’s call or in After Call
Work (ACW) for another split. Only used if agents belong to multiple
splits. This field is real-time status data.
