DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126
Issue 4
June 1999
Maintenance Object Repair Procedures
9-1282PMS-LINK (Property Management System Link)
9
cannot restore the PMS Link, then the maintenance tests of these individual
components of the PMS Link must be executed to diagnose faults. If the
test
pms-link
command fails, no alarm will be generated.
The
list pms-down
command lists all events that have meaning to the PMS that
have occurred while the link between the switch and the PMS was down. For
example, any room status codes entered by hotel housekeeping staff during a
time of PMS outage would be shown in this report.
Procedures for Restoring the PMS Link
1. Determine the status of the PMS Link.
Enter
status pms
command and make sure that the PMS Link is not
busied out for maintenance. If the link is ‘‘down,’’ then continue with the
next step.
2. Where does the PMS Link connect?
Enter
display system hospitality
and find out the destinations of the PMS
Link.
3. Determine the status of the data extension.
Enter
status data
extension command and verify whether the data
extension is in in-service/idle state. If the data extension is NOT available,
then look for the extension number in Alt Name field of Hardware Error
Log. Refer to the "XXX-BD (Common Port Circuit Pack)" section for
resolutions.
4. Is the external PMS device available?
Make sure that the PMS device is ON-LINE and ready for service. Check
the physical connectivity between Data Module and the PMS device.
5. If the problem is not found in the above steps, check the system port for
any problems. Refer to the PDATA-PT section for for description about
system port and its connectivity.
When restoring the PMS link it is necessary to execute maintenance test on
different objects that comprise the PMS link It is recommended that you busy out
the PMS link before trying to restore the link. When the PMS Link is busied out, all
PMS Link maintenance actions are deactivated, and interference with tests of
other MOs is prevented.
