DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126
Issue 4
June 1999
Maintenance Object Repair Procedures
9-1507STBY-SPE (Standby SPE Maintenance)
9
If all SPE-Down Interface tests pass, and error 514 recurs, then there is
probably a software problem in the standby SPE: follow normal escalation
procedures.
g. Indicates that the two Time-of-Day (TOD) clocks of the active and standby
SPEs were detected to be more than 30 seconds apart. Run the short test
sequence on each of the two SPEs’ SYSAM circuit packs (see service
documentation for TN1648). If any of these tests fail, fix the problem with
that SYSAM pack (as described in TN1648 service documentation). If no
SYSAM tests fail, and if the 770 persists, then replace the standby SYSAM
pack (via the lock-and-power-down approach) and wait for the repaired
standby SPE to initialize again (after unlocking). If, after all this, the 770
persists, then, once the standby SPE is fully refreshed and of
functional
health, perform a planned SPE interchange ("reset system interchange")
and replace the now-standby (other) SYSAM pack (again: use
lock-and-power-down). Now let the standby re-initialize. If, the 770 error
persists, escalate the problem.
h. This indicates that the standby SPE is down (has a power or sanity
problem) and is associated with a
non-functional
SOH level (as revealed
by "status spe"). Check for any power alarms (CARR-POW) and deal with
them. If none, trouble-shoot the standby SPE by locking and using the
SMT. Do not unlock the standby SPE until all SMT tests of it have passed.
i. Represents an instance of refresh failure. Look at the auxiliary data
associated with the error. There are the following possibilities:
■ Aux data 1380
This indicates that memory shadowing was turned off during
refresh. Proceed as you would to solve a shadowing problem (see
the section
Resolving Shadowing Failure
). If shadowing returns,
wait 10 minutes for the system to automatically retry refresh. Also,
problems with the standby PKT-INT might lead standby software to
turn off shadowing during refresh. So look for a red LED on the
standby PKT-INT. If you find this, follow PKT-INT service
documentation to repair. Then wait for the automatic retry of refresh.
■ Aux data 1381
This indicates a failure of PKT-INT refresh. Consult PKT-INT service
documentation to test and repair both active and standby PKT-INTs
while the standby is not refreshed. Then wait for the automatic retry
of refresh.
■ Aux data 1383
This indicates that refresh of one of the memory packs has failed.
Typically this indicates a problem with one of the active SPE
MEM-BDs. Consult MEM-BD service documentation of execute the
long test sequence on these packs. Fix any problems you
encounter. Then wait for the automatic retry of refresh.
