DEFINITY Enterprise Communications Server Release 7
Maintenance for R7r
555-230-126
Issue 4
June 1999
Maintenance Object Repair Procedures
9-1284PMS-LINK (Property Management System Link)
9
■ The PMS device is powered off.
■ The data extension to which the PMS device connects has been
busied out.
Check the connectivity of wire and cable among wall jacket, data module,
and the PMS device. Enter
status data <extension>
and verify that the
data extension of the PMS device is in in-service/idle state. If the data
extension is not available, then refer to
Procedures for Restoring the PMS
Link
above.
d. There has been no communication between the switch and the PMS for a
period of time specified in ‘‘system hospitality’’ administration. The PMS
Link is torn down. To clear this error, refer to
Procedures for Restoring the
PMS Link
above.
e. The link was taken down because the switch could not receive an
incoming message from the PMS. The message from the PMS repeatedly
had corrupted data or the switch received requests for acknowledgment
but never received a message to be processed. If this error type occurs
frequently (more than once a month), advise the customer to call the
vendor of the PMS to check out the PMS device. Once the PMS Link is
successfully established, this error disappears from the Hardware Error
Log.
f. The link was taken down because the switch could not send an outgoing
message. The message, which was sent but not acknowledged, was
flushed. If this error type occurs frequently (more than once a month),
advise the customer to call the vendor of the PMS to check out the PMS
device. Once the PMS Link is successfully established, this error
disappears from the Hardware Error Log.
g. The PMS has been busied out for maintenance at the request of the PMS.
The PMS Link is torn down. The reason code (N), if present, is that
supplied by the PMS in the request message. If this error type recurs
frequently (that is, more than once a month), advise the customer to call
the vendor of the PMS to check out the PMS device. Once the PMS Link is
successfully established, this error disappears from the Hardware Error
Log. No alarm is raised against this error.
h. Due to either heavy call traffic, or the PMS protocol message rate being
faster than the PMS/PBX protocol specifications allow, the PMS Link is torn
down. PMS Link maintenance software will wait for five minutes before
attempting to set up the link again. If this error type occurs frequently
(more than once a month), advise the customer to call the vendor of the
PMS to check out the PMS device. Once the PMS Link is successfully
established, this error disappears from the Hardware Error Log. The PMS
should be checked for adherence to message rate defined in the
PMS/PBX protocol specifications. No alarm is raised against this error.
i. The attempt to swap the database between PBX and PMS failed three
times consecutively due to excessive PMS/PBX protocol violations, buffer
overflows, or PMS Link outages. The PMS Link is NOT torn down. If this
error type occurs frequently (more than once a month), advise the
