1-12 Contacting LXE
2325 Reference Guide Revision B 2325A137REFGD
Repair
To return equipment for repair:
• For DOS based products, ensure that the hard disk has been properly backed-up. LXE
assumes no liability for the data stored on the hard drive.
• Remove rechargeable battery from all battery-powered devices.
• Have model and serial numbers ready.
• Equipment ________________________________
• Model Number ___________________
• Serial Number _____________________________
• Be prepared to give a description of the problem.
• Contact Repair Services at (770) 449-0154 (USA) or +31 346 217070 (Europe).
• Obtain a Return Authorization Number (RA Number).
• Place a copy of the equipment configuration parameters from the last Field Service
Report (if available) in the package with the equipment.
• Write the RA number on the airbill in the Reference section and on the outside of the
package.
• Return equipment to:
LXE Repair Services
125 Technology Parkway
Norcross, GA 30092
Repair Status
To obtain the status of hardware repairs:
• Have the Return Authorization Number (RA Number) ready.
• Contact Repair Services at (770) 449-0154 (USA) or +31 346 217070 (Europe).
Preventive Maintenance
Inspections (PMI)
To obtain information concerning Preventive Maintenance Inspections for LXE
equipment, contact the PMI Field Coordinator at (770) 447-4224 extension 3452 or
contact the LXE customer support help line at (770) 449-0154 (USA) or +31 346 217070
(Europe).
