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Fabric Care Product Updates
Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
Models:
WED97HEXW0 WED97HEXL0 WED97HEXR0 WGD97HEXW0
WGD97HEXL0 WGD97HEXR0 YWED97HEXW0 YWED97HEXL0
YWED97HEXR0
All Serial Numbers
Customer may experience one or more of the following:
• The LCD display indicates the dryer is running a cycle, but the drum is not spinning.
• The power buon will not turn o the display.
• Start/Pause may have no eect.
• The LCD displays “The dryer is experiencing a problem”.
• The display may show one of the following error codes: F6E1, F6E2, F0E0.
NOTE: The dryer may have to be unplugged and plugged back in to exit this mode.
Cause:
The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although,
the CCU can communicate to the UI.
A good way to determine if the dryer has this parcular UI issue is to check the following:
• Aer pressing power, if you open the door and the drum light turns on, the CCU is
correctly detecng that the door is open and sending a command to the UI to turn on
the drum light. This veries that the UI is receiving this command from the CCU and
turning on the light. It also conrms that the harness between the UI and CCU has
connuity and the physical connecons are good.
• However, if the dryer won’t begin a cycle aer pressing Start, it’s because the UI isn’t
sending data correctly to the CCU even though everything is physically connected in
the dryer correctly.
Correcon:
Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor),
a 5 pin RAST Connector (with a Resistor) and an instrucon sheet.