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7. Troubleshooting
Q 001: The remote mouse doesn’t work or is not synchronous
A 001: Make sure the mouse settings in KVM-9000 match the mouse model. There are some
circumstances where the mouse synchronization process could behave incorrectly, refer to Section
5.3.3 for further explanation.
Q 002: The video quality is bad or the picture is grainy
A 002: Try to correct the brightness and contrast settings (see Section 5.3.4) until they are out of a
range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.
Q 003: Login on KVM-9000 fails.
A 003: Was the correct combination of user and password given? On delivery, the user ”super” has
the password ”pass”. Moreover your browser must be configured to accept cookies.
Q 004: The Remote Console window can’t connect to KVM-9000.
A 004: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port numbers
443 or 80 are open for incoming TCP connection establishments.
Q 005: No connection can be established to KVM-9000.
A 005: Check whether the network connection is working in general (ping the IP address of
KVM-9000). If not, check network hardware. Is KVM-9000 powered on? Check whether the IP
address of KVM-9000 and all other IP related settings are correct! Also verify that all the IP
infrastructure of your LAN, like routers etc., is correctly configured. Without a ping functioning,
KVM-9000 can’t work either.
Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and
not transmitted to the host.
A 006: You have to define a so-called ’Button Key’. This can be done in the Remote Console settings.
Q 007: In the browser the KVM-9000 pages are inconsistent or chaotic.
A 007: Make sure your browser cache settings are feasible. Especially make sure the cache settings
are not set to something like ”never check for newer pages”. Otherwise KVM-9000 pages may be
loaded from your browser cache and not from the card.
Q 008: Windows XP doesn’t awake from standby mode
A 008: This is possibly a Windows XP problem. Try not to move the mouse while XP goes in standby
mode.
Q 009: Using MacOS X a HTTPS connection fails
A 009: You have to install the KVM-9000 certificate using our certificate installer, available on the
utility CD. Please refer to the instructions on this CD for further information how to install the
certificate.
Q 010: Can’t upload the signed certificate in MacOS X
A 010: If an ’internal error’ occurs while uploading the signed certificate either change the extension of
the file to .txt or add a file helper using the Internet Explorer preferences for this type of file. Make sure
that the encoding is plain text and the checkbox ’use for outgoing’ is checked. Another possibility is to
use a Mozilla based browser.
Q 011: Every time I open a dialog box with some buttons the mouse pointers are not synchronous