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Troubleshooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”),
make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not fill
with water (the text “H2O” flashes
on the display).
The washing machine
continuously takes in and drains
water.
The washing machine does not
drain or spin.
The washing machine vibrates a
lot during the spin cycle.
The washing machine leaks.
The “option” and START/PAUSE
indicator lights flash rapidly and an
error code appears on the display
(e.g.: F-01, F-..).
There is too much foam.
Possible causes / Solutions:
•Theapplianceisnotpluggedintothesocketfully,ornotenoughtomake
contact.
•Thereisnopowerinthehouse.
•Thewashingmachinedoorisnotclosedproperly.
•TheON/OFFbuttonhasnotbeenpressed.
•TheSTART/PAUSEbuttonhasnotbeenpressed.
•Thewatertaphasnotbeenopened.
•Adelayedstarthasbeenset.
•Thewaterinlethoseisnotconnectedtothetap.
•Thehoseisbent.
•Thewatertaphasnotbeenopened.
•Thereisnowatersupplyinthehouse.
•Thepressureistoolow.
•TheSTART/PAUSEbuttonhasnotbeenpressed.
•Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
•Thefreeendofthehoseisunderwater(see “Installation”).
•Thewalldrainagesystemisnotfittedwithabreatherpipe.
If the problem persists even after these checks, turn off the water tap, switch the
appliance off and contact the Technical Assistance Service. If the dwelling is on one
of the upper floors of a building, there may be problems relating to water drainage,
causing the washing machine to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to prevent this inconvenience.
•Thewashcycledoesnotincludedraining:somecyclesrequirethedraining
process to be enabled manually.
•TheEASYIRONoptionisenabled:Tocompletethewashcycle,pressthe
START/PAUSE button (see “Wash cycles and options”).
•Thedrainhoseisbent(see “Installation”).
•Thedrainageductisclogged.
•Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
•Thewashingmachineisnotlevel(see “Installation”).
•Thewashingmachineistrappedbetweencabinetsandwalls(see “Installation”).
•Thewaterinlethoseisnotscrewedonproperly(see “Installation”).
•Thedetergentdispenserdrawerisblocked(forcleaninginstructions,see “Care
and maintenance”).
•Thedrainhoseisnotfixedproperly(see “Installation”).
•Switchoffthemachineandunplugit,waitforapproximately1minuteandthen
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
•Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext“for
washing machines” or “hand and machine wash”, or the like).
•Toomuchdetergentwasused.