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General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The machine feet are not
level.
Level the machine (see
"Installation and
connection").
The pump makes
strange noises.
This is not a fault! These noises occur at the end of a
pump sequence as a normal part of the operation.
Large amounts of
detergent residue
remain in the
detergent dispenser
drawer.
The water supply
pressure is too low.
–
Clean the filter in the
water inlet.
–
It may be useful to select
the Water plus extra
option.
Powder detergent used
in conjunction with water
softeners tends to
become sticky.
In future, add washing
powder into the dispenser
drawer first, and then add
the water softener.
Fabric conditioner is
not completely
dispensed or too
much water remains
in the §
compartment.
The siphon tube is not
correctly positioned or is
clogged up.
Clean the siphon, (see
"Cleaning and care -
Cleaning the detergent
dispenser drawer").
The laundry has not
been spun
satisfactorily.
The spin speed selected
was too low.
Select a higher spin speed
next time.
When laundry is dry it
feels hard to the
touch.
Too vigorous wash
action.
Programme in gentle action
and more water.
Not enough detergent
was used.
Increase detergent dose to
prevent limescal build up in
laundry.
No fabric conditioner was
used.
Use fabric conditioner in last
rinse.
The display is in a
different language.
A different language has
been selected in
"Settings J" "Language J".
Set the language you want.
The flag symbol will guide
you.
Problem solving guide
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