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– General problems or an unsatisfactory wash result
Problem Possible cause Remedy
The machine
shakes during the
spin cycle.
The four feet are not
resting evenly on the
floor.
Level the machine. See
advice on installation.
The laundry has not
been spun
satisfactorily.
The spin speed selected
was too low.
Select a higher spin speed
next time.
The drum door
cannot be opened
by pressing the
Door button.
The machine is not
connected to the
electricity supply.
Put the plug in the socket and
switch on.
The washing machine is
not switched on.
Switch the machine on with
the I-ON / 0-OFF button.
Power cut. Open the drum door as
described in the section
“Opening the door in the
event of a power failure”.
The door was not
correctly engaged.
Press hard against the lock
side of the drum door and
then press the Door button.
There is still water in the
drum and the machine is
unable to drain.
Clean the fluff (drain) filter and
the drain pump.
For safety reasons the drum door cannot be opened
when the suds temperature is higher than 55°C.
The pump makes
strange noises.
These do not indicate a
fault.
They occur at the end of a
pump sequence as a normal
part of the operation.
Problem solving guide
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