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Problem Possible cause Remedy
Glass utensils are
cloudy and etched.
The items are not suitable
for machine processing.
Only clean instruments that
are suitable for machine
processing in the machine.
Neutralisation has not
been carried out during
the programme cycle.
Fill the neutralising agent
container.
The damage to glassware
was caused by too high a
wash temperature.
Select a suitable programme,
or lower the wash
temperature.
The damage to glassware
was caused by a
cleaning agent that is too
alkaline.
Use a milder cleaning agent,
or lower the DOS1
concentration.
Stainless steel utensils
are corroded.
The chloride content of
the water is too high.
Have the water analysed. If
necessary, connect the
machine to an external water
softener unit and use
deionised water.
The salt reservoir cap has
not been screwed on
correctly.
Replace it making sure it
screws back on correctly.
Neutralisation has not
been carried out during
the programme cycle.
Fill the neutralising agent
container.
Rust has entered the
wash cabinet due to:
–
the iron content of the
water being too high,
–
rusty instruments being
cleaned in the
machine.
–
Check the water supply.
–
Dispose of any rusty
instruments.
The stainless steel is not
a good enough quality to
be processed by
machine.
Only use utensils made of
high quality stainless steel.
Problem solving guide
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