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Customer Care
Before you call for service or assistance…
Check the things you can do yourself.
Refer to your User Guide and check:
1
Your appliance is correctly installed.
2
You are familiar with its normal operation.
3
You have read the problem solving at the back of the book.
If after checking these points you still need assistance, please refer to your nearest Fisher & Paykel
Authorised Repairer, or contact us through our local website listed on the back cover.
In New Zealand if you need assistance...*
Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we
can be of any further help, please contact our Customer Care Centre,
Toll Free: 0800 FP CARE or 0800 37 2273 Fax: (09) 273 0656
Email: customer.care@fp.co.nz Postal address: PO Box 58732, Botany, Manukau 2163
If you need service...*
Fisher & Paykel has a network of independent Fisher & Paykel Authorised Repairers whose fully
trained technicians can carry out any service necessary on your appliance. Your dealer or our
Customer Care Centre can recommend a Fisher & Paykel Authorised Repairer in your area.
In Australia if you need assistance...*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants.
Toll Free: 1 300 650 590 Fax: (07) 3826 9298
Email: customer.care@fp.com.au Postal Address: PO Box 798, Cleveland QLD 4163
If you need service...*
Fisher & Paykel has a network of qualified Fisher & Paykel Authorised Repairers responsible for
servicing only Fisher & Paykel branded appliances. Our Customer Care Centre can recommend a
qualified Fisher & Paykel Authorised Repairer in your area.
*If you call, write or contact our website please provide: your name and address, model number,
serial number, date of purchase and a complete description of the problem. This information is
needed in order to better respond to your request for assistance.
Product details can be found on the top left hand side of the console or back panel of the
washer cabinet.
Product details
Fisher & Paykel Appliances, Ltd
Model/Serial No.
Date of Purchase Purchaser
Dealer Suburb
Town Country
4323_NZ_AU_PAC_GW_MW_Washer_UG11.indd 37 8/10/09 2:45:28 PM