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RS3100007 Rev. 0 C–14
Before Calling Service
TOPIC POSSIBLE CAUSE SOLUTION
WATER
Wash load too wet after
spin
Overloaded wash tub Do not overload washer. See
Washing Guide
for
details.
Unbalanced load Rearrange load to allow proper spin.
Kinked drain hose Straighten drain hose.
Water enters slowly or
does not enter washer
Inadequate main water supply Check water pressure at another faucet in house.
Wait for water supply and pressure to increase.
Water supply faucets partly closed Fully open hot and cold water supply faucets.
Water being used elsewhere in house Water pressure must be at least 20 psi (138 kPa).
Avoid running water elsewhere when washer is
filling.
Clogged water inlet filters
Disconnect water fill hoses from faucet. Clean and
reposition screen filters. Reconnect water fill hoses.
Kinked water inlet hoses Straighten hoses.
Water level does not
cover clothes
Incorrect water level/load size selection Select higher water level/load size. Add water by
turning selector to RESET and back to larger load
size.
Overloaded wash tub Do not overload washer. Largest dry load level
should not be higher than bottom of fabric softener
dispenser or top of agitator.
Warm or hot water not
hot enough
Water heater temperature set too low;
water heater too far from washer
Use candy/meat thermometer to measure hot water
temperature at nearby faucet. Water temperature
should be at least 140°F (60°C). Adjust water heater
as necessary.
Hot water being used elsewhere in
house
Avoid using hot water elsewhere before or during
washer use, or there may not be enough hot water
for proper cleaning. If problem continues, enlarge
capacity of hot water system, or use for only one
application at a time.
Water drains slowly or
does not drain
Drain hose kinked or clogged Clean and straighten drain hose.
Water leaks
Loose fill hose connections
Check and tighten all hose/faucet connections.
Install rubber sealing washers provided.
Clogged drain pipes Unclog drain pipes. Call plumber if necessary.
Changed water levels during fill Always use RESET on water level switch when
changing water level. Do not hold switch at RESET;
return switch to desired load size.
Oversudsing Use less detergent.
Incorrect wash and rinse
temperatures
Hot and cold water hoses connected to
wrong supply faucets
Check hose connections. Connect hot water hose to
hot water faucet; connect cold water hose to cold
water faucet.
Water enters washer, but
tub does not fill
Incorrect standpipe height for drain
hose
Recommended standpipe height is 36” (91.44 cm);
for low standpipes, install Siphon Break Kit (part
#562P3). See
Installation Instructions
for details.