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C–13 RS3100007 Rev. 0
Before Calling Service
TOPIC POSSIBLE CAUSE SOLUTION
NOISE
“Clunking” or gear
sounds
Normal mechanical sounds in
commercial-quality washer
Normal operation.
Loose objects, such as coins or pins, in
tub or pump
Stop washer and check tub. Remove loose objects.
If noise continues after washer is restarted, objects
may be in pump: call your authorized servicer.
Rattling and clanking
noise
Belt buckles, metal fasteners hitting
wash tub
Close zippers, buttons, and fasteners. Clothing with
buckles must be turned inside out.
Squealing sound or hot
rubber odor
Overloaded wash tub Do not overload washer. Stop washer and reduce
size of load. See
Washing Guide
for proper load
level information.
Thumping sound
Heavy wash loads; unbalanced loads Usually normal, but unbalanced loads should be
redistributed. Stop washer and rearrange load.
Vibrating noise
Washer not resting firmly on floor Make sure floor is strong enough for washer. Adjust
leveling legs so washer rests firmly on floor. See
Installation Instructions
for leveling details.
Wash load distributed unevenly in tub Stop washer and rearrange load.
Shipping plug not removed during
installation
See
Installation Instructions
for details on removing
shipping plug.
Spray/whistling noise
Spray rinse Normal operation. Washer sprays water inside tub
while running at high speed during rinse and spin.
OPERATION
Washer does not start
Electrical power cord may not be
plugged in, or connection may be loose
Make sure plug from power cord fits tightly into wall
outlet.
Fuse blown, circuit breaker tripped, or
power outage occurred
Replace fuse or reset circuit breaker. Do NOT
increase fuse capacity. Call qualified electrician to
correct circuit overload problem. Call local utility
company to correct power outage.
Water supply faucets not turned on Turn on water supply faucets.
Timer knob/cycle selector set incorrectly Move indicator slightly clockwise. Pull out on timer
knob.
Motor overheated Internal overload protector automatically stops motor
in event of overload. Protector resets in
approximately 3 minutes and motor automatically
restarts. If overload protector stops motor again, quit
using washer and call service technician.
Do not overload washer. Largest dry load level
should not be higher than bottom of fabric softener
dispenser or top of agitator.
Washer won’t spin
Lid partially open Close lid completely.
Residue left in tub
Heavily soiled items Wipe tub with non-abrasive household cleaner and
rinse. Before washing, shake or brush excess dirt
and sand from items.
You may save time and money by checking items below before calling for service. List includes common concerns
that are not the result of defective workmanship or materials. If your question is not explained below, contact Amana
Consumer Affairs Department at 800-843-0304.