Troubleshooting
Print Quality Problems
23063L-001 Rev. 2 6/21/2004 RXiIIIPlus User Guide 105
Light, consistent
vertical lines running
through the labels
The printhead or platen roller is
dirty.
Clean the printhead and platen roller as instructed in
Printhead and Platen Roller on page 91.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
Intermittent creases
on the left and right
edges of the labels
There is too much toggle
pressure on the printhead.
Reduce the toggle pressure. See Adjust Printhead
Pressure and Toggle Position on page 38.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
Wrinkled Ribbon The ribbon is not loaded
correctly.
Load the ribbon correctly. See Load Ribbon
on page 26
.
The darkness setting is incorrect. Set the darkness to the lowest possible setting for
good print quality. See Adjusting Print Darkness
on page 44.
Incorrect printhead pressure or
balance.
Set the pressure to the minimum required for good
print quality. See Adjust Printhead Pressure and
Toggle Position on page 38.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
The labels are not feeding
correctly. They are shifting from
side to side.
Make sure that the media guide and media supply
guide touch the edge of the media.
Adjust the ribbon strip plate.
Table 12 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution
