104 RXiIIIPlus User Guide 6/21/2004 23063L-001 Rev. 2
Troubleshooting
Print Quality Problems
Print Quality Problems
Table 12 identifies problems with print quality, the possible causes, and the recommended
solutions.
Table 12 • Print Quality Problems
Problem Possible Cause Recommended Solution
General print quality
issues
You are using an incorrect
combination of labels and ribbon
for your application.
Consult your authorized Zebra reseller or distributor
for information and advice.
The printer is set at the incorrect
print speed.
For optimal print quality, set the print speed to the
lowest possible setting for your application via
ZPL II, the driver, or the software. See Adjusting
Print Speed on page 44.
The printer is set at an incorrect
darkness level.
For optimal print quality, set the darkness to the
lowest possible setting for your application via the
front panel, the driver, or the software. See
Adjusting Print Darkness on page 44.
The printhead is dirty. Clean the printhead according to the instructions in
Printhead and Platen Roller on page 91.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
There is light
printing (or no
printing) on the left
or right side of the
label or the printed
image is not sharp.
The toggle pressure needs to be
adjusted.
Follow the instructions in Adjust Printhead
Pressure and Toggle Position on page 38.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
Gray lines on blank
labels with no
consistent pattern
The printhead is dirty. Clean the printhead according to the instructions in
Printhead and Platen Roller on page 91.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Electrostatic Discharge Caution •
Observe proper electrostatic safety
precautions when handling any static-
sensitive components such as circuit
boards and printheads.
