Diagnostic Messages
Function: Keyboard Messages (301)
Result Test Specific String
Failed On system board keyboard test failed.
Action:
1. Replace the keyboard.
2. If the problem persists, replace the keyboard cable.
If the problem persists, have the system serviced.
Function: Pointing Device (Mouse) Messages (302)
Result Test Specific String
Failed On system board pointing device test failed.
Action: Replace the pointing device (mouse).
If the problem persists, have the system serviced.
Function: Ethernet Messages (405)
Result Test Specific String
Failed On system board.
Action: Have the system serviced.
Failed On system board external loopback failure, assure loopback plug is attached.
Action:
1. Make sure the loopback plug is attached, and rerun the test.
2. Retry the test with a different loopback plug, if available.
If the problem persists, have the system serviced.
Failed Diagnostic Messages That Prevent Proper Testing
The following tables display failures that occur during diagnostics that prevent
proper testing of the hardware.
Function: Microprocessor Messages (089)
Result Test Specific String
Failed Test setup error: Primary microprocessor in socket number U2 is installed but not
functioning; check system error log.
Action:
1. Update the BIOS. See the “Getting Help Information” section of this
Server
Library
for information about obtaining updates.
2. If the problem persists, replace the primary microprocessor and run the
microprocessor diagnostic program again.
If the problem persists, have the system serviced.
Failed Test setup error: Secondary microprocessor in socket number U21 is installed but
not functioning; check system error log.
Action:
1. Update the BIOS. See the “Getting Help Information” section of this
Server
Library
for information about obtaining updates.
2. If the problem persists, replace the secondary microprocessor and run the
microprocessor diagnostic program again.
If the problem persists, have the system serviced.
Chapter 6. Solving Problems 131
