POST Messages
POST Message Description
1962 No valid startup devices were found. The system cannot find the startup drive or
operating system.
Action: Be sure that the drive you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup utility program main menu.
If you are unable to set the startup sequence, have the system serviced.
2. Check the list of startup devices in the Startup device data fields. Is the drive
you want to start from in the startup sequence?
Yes Exit from this screen; then select Exit Setup to exit the
Configuration/Setup menu. Go to step 3.
No Follow the instructions on the screen to add the drive; then save the
changes and exit the Configuration/Setup menu. Restart the server.
3. Is an operating system installed?
Yes Turn off the server. Go to step 4.
No Install the operating system in your server; follow your operating system
instructions to shut down and restart the Netfinity 5000 server.
4. During server startup, watch for messages indicating a hardware problem.
If the same error message appears, have the system serviced.
2400 An error occurred during the video controller (on the system board) test. This error
can be caused by a failing monitor, a failing system board, or, if a video adapter is
installed, a failing video adapter.
Action: Verify that the monitor is connected correctly to the video connector. If the
monitor is connected correctly, have the system serviced.
2462 A video memory configuration error occurred.
Action:
1. Make sure that the monitor cables are correctly and securely connected to the
server.
2. If the problem persists, have the system serviced.
5962 An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive. See
“System Board Connectors” on page 169 for the locations of the cable connectors
on the system board.
If the problem persists, have the system serviced.
8603 An error occurred during the mouse (pointing device) and mouse (pointing device)
controller test. This error can be caused by the addition or removal of a mouse, or
by a failing system board.
Note: This error also can occur if electrical power was lost for a very brief period
and then restored. In this case, turn off the server for at least 5 seconds,
and then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the
correct connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See
the documentation that comes with the mouse for additional testing information. If
the problem remains, have the mouse (pointing device) serviced.
If the POST error message reappears, run the diagnostic tests to isolate the
problem. If the diagnostic tests do not find a problem and the POST error message
remains, have the system serviced.
120 Netfinity 5000 Server Hardware Information and Procedures
