Chapter 6. Solving Problems
Server problems can be caused by the hardware, the software, or a user error. An
example of a user error is pressing the wrong key on the keyboard.
You can check the hardware by using the diagnostic test programs and the
information in this chapter.
Note: When you run the diagnostic test programs, a single problem can cause
several error messages to occur. When this happens, work to correct the
cause of the first error message. After the cause is corrected, the other
error messages probably will not occur the next time you run the tests.
If the hardware is OK and you have not made an error, you might have a software
problem. If you suspect that you have a software problem, refer to the information
that comes with that software package.
This chapter contains:
Diagnostic Tools Overview ............................. 109
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Diagnostic Test Programs ............................ 109
Power-On Self-Test (POST) ........................... 110
POST Beep Codes ................................ 110
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Option Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Diagnostic Test Programs .............................. 111
Navigating Through the Diagnostic Tests ................... 112
Running Diagnostic Test Programs ....................... 112
Viewing the Test Log ............................... 113
Power-on Self Test (POST) Messages ...................... 114
POST Message Table .............................. 114
Power-on Self-Test (POST) Beep Codes ..................... 122
POST Beep Code Descriptions ......................... 122
POST Beep Code Table ............................. 124
Diagnostic Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Diagnostic Message Tables ........................... 125
Failed Diagnostic Messages ........................... 126
Failed Diagnostic Messages That Prevent Proper Testing ......... 131
SCSI Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
SCSI Message Table ............................... 135
Ethernet Controller Messages ........................... 136
Novell NetWare or IntraNetWare Server ODI Driver Messages ....... 136
NDIS 2.01 (OS/2) Driver Messages ....................... 138
NDIS 4.0 (Windows NT) Driver Messages ................... 140
UNIX Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Troubleshooting the 10/100 Mbps Ethernet Controller ............ 149
Resolving Configuration Conflicts ......................... 152
Resolving Memory-Address Conflicts ...................... 152
Changing the Software Configuration Setup .................. 152
Changing the Hardware Configuration Setup ................. 152
Copyright IBM Corp. 1998 107
