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TOLL FREE: 1-800-798-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop will not turn-on.
Your steam mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still does not work, call 1-800-798-7398.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
If the unit still does not make steam, follow the instructions on
page 13 to clean the nozzle.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the standby mode.
Add water to the tank and select steam setting by pressing the
standby button.
If your unit still does not work, call Customer care at
1-800-798-7398.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop leaves water
on the floor.
Check to see if your micro-fiber cleaning pad is too wet. We
recommend you unplug the steam mop and change the
micro-fiber cleaning pad.
Make sure the micro-fiber cleaning pad is attached correctly.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop left a white spot
on the floor.
Do not leave your steam mop on the floor with a damp or
wet cleaning pad.
If you’re using tap water we recommend switching
to distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The micro-fiber cleaning pad might be dirty. Flip or change the
cleaning pad.
If you washed the cleaning pad with powder detergent, then it
might be ruined. Replacement pads are available at
sharkclean.com.
This could also be an indication of prior soap or grease residue
that has accumulated on the floor. As our steam mops use only
a small amount of water, it may not be wet enough to rinse off
the accumulation that the steam is bringing to the surface. We
suggest rinsing the floor with nothing but water, letting it dry,
and then steam mopping again with a clean pad. One or more
rinses generally removes the residue.
A more stubborn case may require you to rinse the floor with a
mix of one part vinegar and two parts water.
The Shark
®
Lift-Away
™
Pro Steam Pocket
®
Mop is hard to push.
Make sure the micro-fiber cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if
the cleaning pad is too dirty or wet.
The nozzle leaves
water drops on
the garment.
The small steam bonnet frame must be in place at all times
during usage. The bonnet prevents water drops from being left
on the garment and removes impurities from your water.
If the steam bonnet is too wet or the frame has condensation,
let the unit cool for 30 minutes, remove the steam bonnet and
let it dry out before using again, or replace with a new
steam bonnet.