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The drum door cannot be opened by pressing the / button
Possible cause Remedy
The machine is not
connected to the
electricity supply and / or
is not switched on.
Insert the plug in the socket and switch on and / or
switch the machine on with the K button.
The safety lock has been
activated.
Deactivate the lock as described in "Changing the
programme sequence - Safety lock".
Access via a code has
been activated.
Deactivate the code as described in "Settings
menu".
Power cut Open the drum door as described in the next
section.
The door was not
correctly engaged.
Press hard against the lock side of the drum door
and then press the / button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and drain pump as described
in the next section.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
45