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Problem solving guide
74
Minor faults in the performance of the washing machine, some of which may result
from incorrect operation, can be put right without contacting the Service Depart‐
ment.
The following guide may help you to find the reason for a fault, and to correct it.
You should, however, note the following:
Repair work to electrical appliances should only be carried out by a suitably
qualified person in strict accordance with current local and national safety regu‐
lations. Repairs and other work by unqualified persons could be dangerous.
The manufacturer cannot be held liable for unauthorised work.
The programme does not start
Problem Cause and remedy
The display remains
dark, and the Start/Stop
button indicator light
does not come on.
There is no power to the machine.
Check whether the mains plug is plugged in and
switched on.
Check whether the fuse or circuit breaker has trip‐
ped.
The washing machine has switched off automatically
to save energy.
Switch it back on with the button.
The display prompts
you to enter a code.
Access via a code has been activated.
Enter the code and confirm the entry. Deactivate
the code if you do not wish this message to ap‐
pear in the display the next time the machine is
switched on.
The following appears
in the display:
Door lock
The door will not lock. Call
Service.
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the programme again.
If the fault message appears again, contact the
Service Department.