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Problem solving guide
82
The door will not open
Problem Cause and remedy
The door cannot be
pulled open during a
programme.
The drum is locked during a programme.
Press the Start/Stop button.
Use the sensor to select Cancel programme or
Add laundry.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the machine is un‐
able to drain.
Clean the drain filter and the drain pump as de‐
scribed in "Opening the door in the event of a
blocked drain outlet and/or power failure".
The water level in the drum is too high.
Cancel the programme. The water will be pumped
away.
Comfort cooling
appears in the display
after a programme has
been cancelled.
For safety reasons the drum door cannot be opened if
the suds temperature is higher than 55°C.
Wait until the temperature in the drum has de‐
creased and the message has gone out in the dis‐
play.
The door will not open
after the Steam care or
Freshen up programme
has finished.
The Steam care or Freshen up programme has been
started several times one after the other. The steam
has caused the temperature in the drum to rise above
55°C and the door is locked to prevent the risk of
burning.
Wait a few minutes until the temperature in the
drum has decreased.
The following appears
in the display:
Door release
Door release
The door lock has jammed.
Call the Service Department.