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• Check the 2 balance rings in the inner bowl contain water. Check weights.
• Check for noisy suspension rods. Phase 1 was noisy during Stir.
• If the inner bowl or agitator is noisy check for obstruction. Check the spline drive is clean. If there is a
grating sound check the single stainless steel washer beneath the spline drive.
• If the motor is abnormally noisy. Some early phase 5 rotors were noisy and replacement may rectify
this. Chipped or cracked rotor magnets are unlikely to affect the noise.
• If the pump is noisy. Check for obstruction. Change parts as necessary.
The Motor Controller or Display will not be faulty.
6.6 Continuous Spinning or Slow Spinning
There have been some reports of ‘continuous spinning’. This statement is a bit misleading as Smartdrive
will always ensure that the motor will not spin continuously. However, it could be one of the following:-
The most likely cause of slow or continuous spinning is ‘Out of Balance’. To correct this see section 10.5.
Normally the Out of Balance correction is to slow down or stop and retry to spin. Smartdrive will
typically retry this 3 times before giving an out of balance user warning. If the out of balance recovery is
set to enabled, see section 7.6 (Phase 3-5). Smartdrive will refill the bowl with water to redistribute the
load. Smartdrive will only try this once before sounding a user warning.
Intermittent Lid switch. Check resistance and operation of the lid switch.
Spray Spin & suds. Too much detergent can cause final spin to stop and respin 4 times. This is due to
suds build up between the bowls. Normally get a suds user warning.
A less likely cause of slow spinning is the ‘hot bowl flag’. Smartdrive activates this flag after a Hot or
Warm Hot fill. Smartdrive will only spin to 700RPM. The outer bowl plastic will not withstand a
1000RPM spin if it is hot. This flag may be cleared in Diagnostic mode. Phase 1 can inadvertently set the
‘hot bowl flag’, if the warm or hot fill cycle is interrupted. This will restrict the maximum spin speed to
700 RPM.
The Motor Controller or Display will not be faulty.
6.7 Poor Wash Performance
Linting. There are no serviceable parts or filters associated with linting.
Wash Performance. Check the following: -
• Ensure the user selects the correct water level for the wash load.
• Check the size is set correctly, see section 9.0.
• Check the High Water level is within limits as defined in section 6.4. If the water level is outside these
limits then replace the motor controller.
• If auto water level is being used and not selecting the correct water level, this may be modified, see
section 7.5.
• If fabric softener is used this can build up within the outer bowl. This can result in black flakes present
in the wash load. If this is a problem it is recommended that Smartdrive is periodically filled with hot
water, plus one to two cups of dishwashing powder and left to soak.
• See section 5.7 for user information on improved wash performance.
If the water levels are correct the Motor Controller or Display will not be faulty.