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Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out
an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under garantee.
During machine operation, it is possible that one of the following alarm codes and an audible signal appear:
• The light END flashes once : filling problem,
• The light END flashes twice: draining problem,
• The light END flashes four times : lid opened.
• The light END flashes ten times : flaps of the drum door opened
SYMPTOM POSSIBLE CAUSE SOLUTION
The machine does
not start up.
The ON/OFF or START/PAUSE buttons have
not been pressed.
Press the ON/OFF or START/PAUSE
buttons.
The lid is not properly closed. Close the lid.
The appliance is not plugged in. Plug in the appliance.
There is no electricity supply from the wall
socket.
Check the fuse.
The main fuse or the fuse in the plug has
blown.
Change the fuse.
The machine does
not fill.
The water is not turned on. Turn on the water.
The water supply has been cut off. Wait until the water supply is restored.
The inlet hose is kinked. Straighten the inlet hose.
The water pressure is too low. Consult a qualified plumber.
The water inlet filter is clogged. Clean the filter.
The machine
empties as it fills.
The end of the drain hose is too low. Position the drain hose at the correct height
(between 70 and 100 cm).
The end of the drain hose is submerged in
water.
Re-position the drain hose so it is not
submerged.
There is no vent in the end of the drain hose. Replace the drain hose.
The machine does
not drain or spin
The Rinse Hold option has been selected. Select the SPIN or DRAIN option.
The drain filter is clogged. Clean the filter.
The drain hose is bent. Straighten the hose.
The drainage system pipes are blocked. Consult a plumber.
The drain hose extension is incorrect. Consult a plumber.
The wash load is unbalanced. Reload the washing and select a SPIN
SPEED.
The machine leaks
or overfills.
Too much detergent. Reduce the quantity of detergent.
Unsuitable detergent. Use only detergent for automatic washing
machines.
The detergent dispenser is blocked. Clean the dispenser.
The end of the drain hose is not correctly
positioned.
Re-position the drain hose.