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Problem Possible cause Remedy
Liquid detergent does
not give the required
result.
Liquid detergents do not
contain bleaching agents.
They do not remove fruit,
coffee and tea stains.
–
Use a general purpose washing machine
powder containing a bleaching agent.
–
Pour stain removers into compartment j
of the dispenser drawer and liquid
detergent into a dispenser ball.
–
Never put stain removers and liquid
detergent together in the dispenser
drawer.
Grey, greasy particles
cling to washed
laundry.
Insufficient amounts of
detergent were used to
break down the particles of
grease in heavily soiled
laundry.
–
Add more detergent.
–
Before washing the next load run a
COTTONS 95°C programme with powder
detergent but without a load. (See also
"Extra cleaning" in Cleaning and Care).
A stale smell is in the
drum and on laundry.
Low temperature washing. Before washing the next load run a
COTTONS 95°C programme with powder
detergent but without a load. (See also "Extra
cleaning" in Cleaning and Care).
There are white
residues which look
like powder detergent
on dark coloured
laundry.
The detergent contained
compounds (zeolites) to aid
water softening which are not
soluble in water. These have
ended up on the laundry.
–
Try and brush off the residues with a soft
brush once the laundry is dry.
–
Use a liquid detergent to wash dark
coloured textiles. Liquid detergents
usually contain no zeolites.
Machine is constantly
overfoaming/ excess
detergent light is on.
Machine connected to a wa-
ter softener.
Connect machine to mains water and dose
detergent for hard water.
Too much detergent was
used.
Reduce detergent.
Too little detergent was
used.
Increase detergent slightly to bring back
foam suppressant ingredients to the load.
Clothes are coming
out creased.
Programme was overloaded. Reduce quantity of clothes in drum.
The wrong programme was
used.
–
Check care lables with section "How to
wash correctly".
–
Use easy iron conditioners.
Problem solving guide
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