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General problems or an unsatisfactory wash result
Problem Possible cause Remedy
The machine
shakes during the
spin cycle.
The four feet are not
resting evenly on the
floor.
Level the machine. See advice on
installation.
The laundry has
not been spun
satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed next
time.
The pump makes
strange noises.
These do not indicate a fault. They occur at the beginning
and end of a pumping sequence as a normal part of the
operation.
The programme
selector light ring
is not lit up.
The machine has switched off the light ring to save energy.
To switch the light ring back on again: press one of the
additional option buttons or turn the programme selector.
Large residues of
detergent remain
in the dispenser
drawer.
The water supply
pressure is too low.
– Clean the filter in the water inlet
system.
– It may be useful to press the
Water plus
button.
Washing powder used
with water softener
tends to become
sticky.
Pour washing powder into the
dispenser before adding any water
softener.
Fabric conditioner
is not completely
dispensed or too
much water
remains in the §
compartment.
The siphon is either
incorrectly positioned
or clogged.
Clean the siphon, see "Cleaning
and care - Cleaning the detergent
drawer".
When laundry is
dry it feels hard to
the touch.
Too vigorous wash
action.
Programme in gentle action and
more water.
Not enough detergent
used.
Increase detergent dose to
prevent limescale build up in
laundry.
No fabric conditioner
used.
Use fabric conditioner in last rinse.
Problem solving guide
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