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Troubleshooting
Try these troubleshooting tips before making a service call. You may save time and money.
Washer Symptom Possible Cause/Solution
Won’t Fill
Make sure power cord is plugged all the way into the electrical outlet.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Press START keypad.
Make sure that the controls are properly set.
Make sure that the loading door is closed tightly.
Check the laundry room fuse or circuit breaker.
Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses.
Won’t Start
Make sure loading door is closed tightly.
Press START keypad.
Make sure power cord is plugged all the way into the electrical outlet.
Check the laundry room fuse or circuit breaker.
Insert coin(s) or card.
Make sure door latch is properly adjusted, relative to door lock.
Won’t Spin/Tumble
Make sure loading door is closed tightly.
Press START keypad.
Make sure power cord is plugged all the way into the electrical outlet.
Make sure controls are properly set.
Check the laundry room fuse or circuit breaker.
Broken drive belt. Call the service person.
Foreign object trap in pump may be clogged. Clean the trap. Refer to
Maintenance section.
Stops/Pauses During
Cycle
Pauses are part of the washer’s normal operation.
Wash load may be unbalanced. Washer will stop and then restart spin automatically.
Check the laundry room fuse or circuit breaker.
Won’t Drain
Make sure drain hose is not kinked or twisted.
Make sure drain hose is not clogged.
Make sure drain receptacle is not clogged.
Refer to the Installation section to make sure that the drain hose has been properly
installed.
Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance
section.
Water Leaks
Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
Check the condition of the fill hoses. Replace fill hoses every five years.
Check the condition of the rubber door gasket for tears or holes.
Make sure drain receptacle is not clogged.
Check building plumbing.
Laundry load may be oversudsing or overloaded. Make sure you are using low-sudsing,
high efficiency (HE) detergent and proper load sizes.
Make sure outside perimeter of the door glass where seal contacts glass is clean.
Too Many Soap Suds
Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency
(HE) detergent.
Make sure you are using the amount of detergent recommended on the detergent’s label.
If using non-HE detergent, use only 1/2 of the detergent manufacturer’s recommended
amount.
Laundry load may be overloaded. Make sure you are using proper load sizes.