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■ Is the detergent type selector in the correct position?
Selector should be in the lowered position when using liquid
detergent and in the upper position when using powdered
detergent. See “Cleaning Your Washer.”
Washer odor
■ See “Cleaning Your Washer.”
■ Are you using AFFRESH
®
washer cleaner on a regular
basis?
AFFRESH
®
washer cleaner removes and avoids odor-causing
residue in all High Efficiency washers. For washers where odor
is present, use 3 tablets instead of 1 tablet. After the CLEAN
WASHER WITH AFFRESH™ cycle is complete, wipe away
AFFRESH
®
tablet residue if necessary.
■ Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■ Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
■ Did you wash a single item or bulky items or have you
overloaded the washer?
A single item, bulky items, or overloading may cause
imbalance. Add items or try to evenly distribute your wet
laundry in the drum, and start a DRAIN/SPIN cycle. If the
laundry is still wet, take half of the load out of the washer, and
try again.
Residue or lint on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment.
Do not add detergent to the washer drum.
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
■ Did you overload the washer?
Do not overload the washer. The washer can be fully loaded,
but not tightly packed. The wash load must be balanced. Lint
can be trapped in the load if overloaded.
■ Check the following:
Was paper or tissue left in pockets?
■ Did you use enough HE detergent?
Use enough detergent to remove lint and hold it in
suspension. Use only HE detergent. Follow the manufacturer`s
instructions to determine the amount of detergent to use.
■ Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely
dissolve the detergent.
■ Are you using a low-speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Delicate and Hand Washables.
Stains on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment.
Do not add detergent to the washer drum.
■ Did you use enough HE detergent?
Use enough detergent to remove soil and hold it in
suspension. Use only HE detergent. Follow the manufacturer's
instructions to determine the amount of detergent to use.
■ Is there above average iron (rust) in water?
You may need to install an iron filter.
■ Did you properly sort the load?
Sort dark clothes from whites and lights.
■ Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it
stops.
■ Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
■ Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
Load is wrinkled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the Delicate, Hand Washables, or another cycle with a
low-spin speed to reduce wrinkling.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
■ Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors
in a load. Sort dark clothes from whites and lights.
■ Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
■ Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
■ Did you choose the Sanitary cycle?
The heater will be activated to provide maximum cleaning
performance. Additional time will be added to the regular
cycle to heat the water. This additional time will depend on the
load size and the hot water inlet temperature.
■ Is “SUD” shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to destroy excessive suds. This routine will add
time to the original cycle.
■ Did you wash a large load using a gentle cycle?
When using the Delicate and Hand Washables cycles you
should use small loads. This ensures a gentle wash for your
garments without increasing cycle times.
■ Did the load cause imbalance?
When too much imbalance occurs, an imbalance routine will
start to redistribute the load. During the imbalance routine, the
time displayed may pause until this activity is complete, then
resume with the remainder of the cycle.
Door locked at end of wash cycle
■ Did all of the water drain out of the washer during the
spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.