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Trouble shooting
26
• All repairs to your machine should be carried out by a qualified engineer or by an
appointed engineer from Product Care, (0845 208 8750).
• Before contacting a qualified engineer or Product Care, please see if the problem your
machine has developed can be solved with the help of the below:
For Customer Services & Spare Parts please call 0845 208 8750
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit
us at www.productcareuk.com
Fault
Possible cause
Removing methods
Your machine does not
discharge water.
Discharging hose
is clogged
or twisted.
Check the discharging hose, then either clean or
untwist.
Pump filter clogged.
Clean the pump filter.
Laundry settled in the machine
unevenly.
Spread your laundry in the machine evenly.
Your machine vibrates.
The feet of your machine have not
been adjusted.
Adjust the feet on your machine.
Transportation
screws have not been
removed
Remove transportation screws
Less amount of laundry in the
appliance.
This will not block operation of your machine.
Your machine is overloaded with
laundry or laundry settled unevenly.
Do not put in laundry more than the amount
recommended and settle the laundry in the machine
evenly.
Your machine rests on a hard surface.
Prevent your machine from resting on hard surfaces.
Your machine does not
start.
It is not plugged in.
Plug machine in.
Fuse blown.
Replace the fuse.
Electricity cut-off.
Check mains power.
Start/pause button not pressed.
Press on start/pause button.
Programme dial ‘stop’ position.
Switch the programme dial to the desired position.
The machine door is not completely
closed.
Close the machine door.
Your machine does not
intake water.
Water tap is turned off.
Turn your faucet on.
Water inlet hose may be twisted.
Check water inlet hose and untwist.
Water inlet hose clogged.
Clean water inlet hose filters.
Valve inlet filter clogged.
Clean the valve inlet filters.
The machine door is not completely
closed.
Close the machine door.