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The drum door cannot be opened by pressing the Door button
Problem Remedy
The machine is not
connected to the
electricity supply and / or
is not switched on.
Insert the plug in the socket and switch on and /
or switch the machine on with the
I-On/0-Off
button.
The electronic programme
locking has been
activated.
Deactivate programme locking as described in
"Electronic programme locking".
The electronic system lock
has been activated.
Deactivate the system lock as described in
"Settings menu J".
Power cut. Open the drum door as described in the next
section.
The door was not correctly
engaged.
Press hard against the lock side of the drum door
and then press the
Door
button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and drain pump as
described in the next section.
The door cannot be
opened during or after a
washing or drying
programme.
For safety reasons the drum door cannot be
opened if the temperature higher than 70°C.
–
Wait until the temperature is below 70°C.
–
If the Door release setting has been
deactivated, the door can only be opened if the
temperature is below 55°C. Activate the Door
release setting, as described in "Settings
menu J".
–
Use the "Set extended cool-down" setting, as
described in "Settings menu J".
Problem solving guide
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