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The loading door cannot be opened with the Door button
Possible cause Remedy
The washer is not
connected and/or switched
on.
Insert the three-pin plug into the socket and/or
switch the washer on using the I-On/0-Off button.
The safety lock has been
activated.
Switch off the childproofing as described in the
section on "Changing a program sequence" under
"Safety lock".
The pin code feature is
active.
Switch off the pin code as described in the section
on "Programmable functions" under "Pin code".
Power failure Open the loading door as described in the next
section.
The door was not properly
closed.
Firmly press the latch side of the loading door,
then press the Door button.
There is still water in the
drum and the washer
cannot drain.
Clean the drain filter and pump, as described in
the next section.
To prevent scalding, the door will not open if the suds temperature is higher than
55°C.
Troubleshooting
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