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Problem Possible cause Remedy
Liquid detergent
does not give the
required result.
Liquid detergents do
not contain bleaching
agents. They do not
remove fruit, coffee
and tea stains.
–
Use a general purpose washing
machine powder containing a
bleaching agent.
–
Pour stain removers into compart
-
ment j of the dispenser drawer
and liquid detergent into a
dispenser ball.
–
Never put stain removers and
liquid detergent together in the
dispenser drawer.
Grey, greasy
particles cling to
washed laundry.
Insufficient amounts of
detergent were used
to break down the
particles of grease in
heavily soiled laundry.
–
Add more detergent.
–
Before washing the next load run a
Cottons 95°C
programme with
powder detergent but without a
load.
A stale smell is in
the drum and on
laundry.
Low temperature
washing.
Before washing the next load run a
Cottons 95°C
programme with
powder detergent but without a load.
There are white
residues which
look like powder
detergent on
dark coloured
laundry.
The detergent
contained compounds
(zeolites) to aid water
softening which are not
soluble in water. These
have ended up on the
laundry.
– Try and brush off the residues with
a soft brush once the laundry is
dry.
– Use a liquid detergent to wash dark
coloured textiles. Liquid detergents
usually contain no zeolites.
Machine is
constantly over
-
foaming/excess
detergent light is
on.
Machine connected to
a water softener.
Connect machine to mains water and
dose detergent for hard water.
Too much detergent
was used.
Reduce detergent.
Too little detergent
was used.
Increase detergent slightly to bring
back foam suppressant ingredients.
Clothes are
coming out
creased.
Programme was
overloaded.
Reduce quantity of clothes in drum.
The wrong
programme was used.
–
Check care labels with section
"How to wash correctly".
–
Use easy iron conditioners.
Problem solving guide
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