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General problems or an unsatisfactory wash result
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The four feet are not
resting evenly on the
floor.
Level the machine. See
installation.
The laundry has not
been spun
satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed
next time.
The pump makes
strange noises.
These do not indicate a fault. They occur at the end of
a pump sequence as a normal part of the operation.
The programme
selector light ring is
not lit up.
The machine has switched off the light ring to save
energy. To switch the light ring back on again: press
one of the additional option buttons or turn the
programme selector.
Large residues of
detergent remain in
the dispenser drawer.
The water supply
pressure is too low.
– Clean the filter in the water
inlet system.
– It may be useful to press the
Water plus
button.
Washing powder used
with water softener
tends to become
sticky.
Pour washing powder into the
dispenser before adding any
water softener.
Fabric conditioner is
not completely
dispensed or too
much water remains
in the § compartment.
The siphon is either
incorrectly positioned
or clogged.
Clean the siphon, see
"Cleaning and care - Cleaning
the detergent drawer".
When laundry is dry it
feels hard to the
touch.
Too vigorous wash
action.
Programme in gentle action
and more water.
Not enough detergent
used.
Increase detergent dose to
prevent limescale build up in
laundry.
No fabric conditioner
used.
Use fabric conditioner in last
rinse.
Problem solving guide
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