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What to do if...
Problem Possible cause/Solution
The machine fills then empties
immediately:
The end of the drain hose is too low.
• Refer to relevant paragraph in «water drainage»
section.
The machine does not empty
and/or does not spin:
The drain hose is squashed or kinked. E20
• Check the drain hose connection.
The drain filter is clogged.
E20
• Clean the drain filter.
An option / programme that ends with the water still
in the tub or a that eliminates all the spinning phases
has been selected.
• Select the draining or the spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent (creates
too much foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this as
the water runs down the hose; check to see if it is
damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The cap on the emergency emptying hose has not
been replaced or the filter has not been properly
screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or
screw the filter fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has been
used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stubborn
stains
.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the amount of laundry.
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