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Malfunction Possible cause Solution
The machine does not
empty and/or does not
spin:
● The drain hose is
squashed or kinked. E20
● The drain pump is
clogged. E20
● The Rinse Hold, Night
Cycle or No Spin option
has been selected.
● The laundry is not evenly
distributed in the drum.
● Check the drain hose
connection.
● Clean the drain pump.
● Select the Drain or Spin
programme.
● Redistribute the laundry.
There is water on the
floor:
● Too much detergent or
unsuitable detergent
(creates too much foam)
has been used.
● Check whether there are
any leaks from one of the
inlet hose fittings. It is not
always easy to see this
as the water runs down
the hose; check to see if
it is damp.
● The drain or inlet hose is
damaged.
● The cap on the
emergency emptying
hose has not been
replaced after cleaning
the pump.
● Reduce the detergent
quantity or use another
one.
● Check the water inlet
hose connection.
● Replace it with a new
one.
● Put the cap back on the
emergency emptying
hose and place the latter
back in its seat.
Unsatisfactory washing
results:
● Too little detergent or
unsuitable detergent has
been used.
● Stubborn stains have not
been treated prior to
washing.
● The correct temperature
was not selected.
● Excessive laundry load.
● Increase the detergent
quantity or use another
one.
● Use commercial products
to treat the stubborn
stains.
● Check if you have
selected the correct
temperature.
● Reduce the laundry load.
The machine fills then
empties immediately:
● The end of the drain
hose is too low.
● Refer to relevant
paragraph in “water
drainage” section.
what to do if... electrolux 27
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