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11 03Troubleshooting
Child lock on
Overload reduced performance
Uneven load could not spin
Close outer door then press start
Close inner door then press start
Not emptying: check hose and
coin trap
Not filling: check water supply
Fault
The child lock has not been deactivated.
The recommended wash load has been
exceeded or unusual items have been
washed. The wash load is uneven.
The machine sensed that spinning would
be unsafe. Unusual items eg: trainers
may have been washed.
Outer door not closed properly, manual
release still open.
Inner door not closed properly.
Coin trap blocked.
Machine full of suds.
Drainage hose not draining.
Water supply is not connected.
Filter is blocked.
Inlet hoses are blocked or kinked.
Drainage hose is installed incorrectly.
There is a technical fault with your
washing machine.
LCD display message
Possible causes
Solutions
Dyson Helpline
UK 0870 600 2701
email service@dyson.com
ROI (01) 475 7109
email irelandservice@dyson.com
www.dyson.com
NOTE: If an engineer is booked and it is found that the fault
could have been rectified using the troubleshooting guide,
you may be charged.
NOTE: The two drums make an unusual noise when they are
counter rotating - this is nothing to worry about.
Hold down the ’Minimum iron’ button
until ‘Child lock off’ is shown on
the LCD.
In future, refer to the programme table
section 02 or cease to wash the
particular unusual item(s).
Remove some items or reload the
machine and select ‘Spin only’ option
(see section 01).
Close the outer door, ensuring nothing
is trapped. Turn manual release
clockwise (see section 03).
Close the inner door, ensuring nothing
is trapped.
Remove blockages (see section 02).
Leave suds to settle. In future, refer to
the manufacturer’s dosage instructions.
Check that the drainage hose is installed
according to the installation instructions
(see section 01 & 02).
Check that the water supply is connected
and turned on at the tap.
Clean the filters (see section 03).
Unblock or straighten the inlet hoses.
Unblock or straighten the drainage hose.
Contact the Dyson Helpline or visit the
website www.dyson.com with the
following information:
10
55
10
10
8
9
• Your machine’s serial number
see side of machine.
• Where and when you purchased your
washing machine.
• Your address.
• The fault code that appears on the
LCD display, if applicable.
A Dyson service engineer will visit you to
test your machine and repair if necessary.
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