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29 EN
Problem Cause Explanation / Suggestion
Water in the washer.
There may be some water in your
appliance when you receive it.
This is from the quality control
process and is normal.
Itisnotharmfultoyourwasher.You
should run a “sanitary” cycle without
any clothes and laundry additives
before the first use of your washer.
Washer does not fill with
water or wash after the
program was selected
andthe“Start/Pause/
Cancel” button was
pressed.
Faucets may be turned off. Open the water faucets fully.
Water inlet hose may be folded.
Check the water inlet hose and
straighten if necessary.
Water inlet strainers might be
clogged.
Clean the water inlet strainers.
Is there power at the outlet?
Call an electrician and have the
power outlet / circuit breaker / fuse
checked.
Washer might be unplugged.
Plugthepowercordtoalive
electrical outlet.
Drain hose may be folded.
Check the drain hose and straighten
if necessary.
Washer may be in handwash,
wools or soak cycle.
Wait for a short time and tumbling
will start.
Drain pump filter or drain itself
may be clogged.
Clean the drain pump filter (See
“User maintenance instructions” ). If
the house drain pipes are clogged,
call a plumber for assistance.
Door may not be closed properly. Close the loading door.
Washer does not drain
water / Washer drains
water slowly.
Drain hose may be folded.
Check the drain hose and straighten
if necessary.
Drain pump filter or drain itself
may be clogged.
Clean the drain pump filter (See
“User maintenance instructions” ). If
the house drain pipes are clogged,
call a plumber for assistance.
The water being taken in
is directly discharged.
Improper position of the drain
hose.
Connect the drain hose as described
in the user manual (See “Installation
Instructions, Drainage”).
No water can be seen
in the drum during
washing.
This is not a problem. The water
level is not visible from the
outside of the washer.
Washer stopped shortly
after the program cycle
started.
Washer can stop temporarily due
to low voltage.
It will resume operating when the
voltage is back to the normal level.
8 Troubleshooting