Filter
Top Products
30
EN
7 Troubleshooting
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due to a supply problem (line
voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel button for 3
seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
• Some water might have remained in the product due to the quality control processes
in the production. >>> This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the washing machine.
• Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet
hoses are securely fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed fully. >>> Make sure that the pump filter is completely
closed.
Machine does not fill with water.
• Tap is turned off. >>> Open the inlet water taps fully.
• Water inlet hose is bent. >>> Flatten the water inlet hose.
• Water inlet filter is clogged. >>> Clean the water inlet filter.
• The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
• A hard substance might have entered into the pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove the transportation safety
bolts.
• Laundry quantity in the machine might be too little. >>> Add more laundry to the
machine.
• Machine might be overloaded with laundry. >>> Take out some of the laundry from the
machine or distribute the load by hand to balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>> Make sure that the machine is not
leaning on anything.
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>> It will resume
running when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>> Connect the water draining hose
as described in the operation manual.
No water can be seen in the machine during washing.
C
The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>> Drain the water
by running the Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>> Wait until the
programme completes.
• Child lock is engaged. Door lock will be deactivated a couple of minutes after the
programme has come to an end. >>> Wait for a couple of minutes for deactivation of
the door lock.