Problem Cause Solution
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print
quality and can damage the
printer's internal
components.
Before printing on special paper,
check its surface carefully. For details
about special paper, see p.33 "Paper
Specification" and p.49 "Unusable
Paper".
Image is dirty. Use of non-recommended
toner can result in a loss of
print quality and other
problems.
Use genuine manufacturer toner.
Contact your service representative.
Printed graphics do not
match graphics on the
screen.
If the printer driver is
configured to use the
graphics command, the
graphics command from the
printer is used to print.
If you want to print accurately, set the
printer driver to print without using the
graphics command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application supports the
printer driver.
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer's printer driver of the
printer and check that the printer is the
specified printer. For details about how
to open the printer driver settings
screen, see p.30 "Displaying the
Printing Preferences dialog box from
the [Start] menu".
Print result differs from the
display.
Data transmission failed or
was canceled during
printing.
Check whether there is failed or
canceled data remaining. For details
about how to identify the cause of the
error, see p.105 "Checking the Error
Log".
Characters differ from the
display.
The loaded paper is
unsuitable.
Printing on recommended paper
produces better resolution. For details
about recommended paper, see p.33
"Paper Specification".
Other Printing Problems
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