MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-23Operator Features
4
Position-Busy Backup 4
This section contains instructions to assign another telephone to receive calls
when all QCC operator consoles are in a position-busy state. Only a calling group
can be assigned as a backup for a QCC operator position. If a backup is not
designated, the system does not allow the last available operator position to go
into the position-busy state.
Planning Form Instructions 4
Under the Backup On heading on Form 6a, do
one
of the following:
■ To indicate that no backup is assigned, check the No box (factory setting).
■ To designate a backup, check the second box. The extension number of
the backup calling group will be completed later.
Operator Hold Timer 4
This section contains instructions to set the system to track the number of
seconds that callers are on hold at an operator console. When a caller is on hold
longer than the number of seconds programmed for the timer, the operator is
reminded by a single ring.
Planning Form Instructions 4
Under the Operator Hold Timer heading on Form 6a, do
one
of the following:
■ To keep the factory setting, check the 60 Seconds box (factory setting).
■ To change the factory setting, check the second box and write the number
of seconds (from 10 to 255 seconds) in the space provided.
