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Page 21 of 24 Rev: 1/21/2014 7:36 AM
Load Type(s)
Incandescent
Surge Resistance
Up to 500 VAC
Retains all settings without power
Yes, all saved in Non-volatile EEPROM
Standby power consumption
< 1 watt
Safety Approved
ETL (Intertek Testing Services)
Certifications
FCC, IC Canada
Troubleshooting
Problem
Possible Cause
Solution
The LEDs on KeypadLinc
are not turning on at all
and won't control my light
KeypadLinc is not getting
power
Make sure the circuit breaker is turned on
Make sure the air gap (Set button) is not pulled
out
Check junction box wires to ensure all
connections are tight and no bare wires are
exposed
Check the light fixture to ensure all
connections are tight and no bare wires are
exposed
The switch I'm replacing
only has two wires
KeypadLinc needs a Neutral
wire in order to operate
Look in the rear of the junction box for a group
of Neutral wires all tied together with a wire nut
(usually White). Connect the White wire from
KeypadLinc to Neutral.
Pull a Neutral from nearby junction box
KeypadLinc is not
receiving signals from
INSTEON or X10
Controllers
KeypadLinc and the
Controller are on opposite
power line phases
Make sure at least 2 dual-band INSTEON
products are properly installed to bridge the
two power line phases
The Controller is plugged into
a power strip
Power line signals can't travel through some
power filters. Plugging the Controller directly
into a wall outlet works best.
Other modules are loading
down the signal
Plug other modules into a FilterLinc or move
the other modules or the Controller to another
outlet
Add new, or move existing, INSTEON devices
and retest. INSTEON devices act as INSTEON
network repeaters.
The light turned on by
itself
Another Controller
, a timer, or
stray X10 signals triggered
KeypadLinc
Install a power line signal blocker in your home
to keep X10 signals from neighboring homes
from interfering. Consider not using
KeypadLinc in X10 mode.
KeypadLinc may have an
undesired Responder
membership
Use software to remove membership or
perform a factory reset