CHAPTER 1. INTRODUCING TELEVANTAGE 1-3
Using the TeleVantage ViewPoint application
TeleVantage ViewPoint gives you access to all of TeleVantage’s features in an easy-to-use
Windows interface. With ViewPoint you can point and click to play voice messages, place and
receive calls, manage multiple active calls, access contacts and users, and so on.
For details about how to use ViewPoint, see Chapter 8 through Chapter 18. For ViewPoint
requirements, see Installing TeleVantage.
Using TeleVantage ViewPoint Web Access
If your TeleVantage system administrator has installed TeleVantage Web Services, you can
access an HTML version of ViewPoint—called ViewPoint Web Access—by using your Web
browser. ViewPoint Web Access lets you use TeleVantage from any remote location that has
Internet access and from Macintosh and UNIX computers. Most features of TeleVantage
ViewPoint are available in ViewPoint Web Access. You can listen to your voicemail, manage
contacts, check your Call Log, customize your TeleVantage account, and so forth.
To use ViewPoint Web Access, ask your TeleVantage system administrator for the Web address
to enter in your browser. In most cases, the instructions in this manual also apply to ViewPoint
Web Access. You can also use ViewPoint Web Access’s context-sensitive online Help for
specific instructions about a ViewPoint Web Access folder.
See “Using ViewPoint from any web browser” on page 8-2.
Using the TAPI Service Provider and the CMA
If you make extensive use of contact management applications or customer relationship
management software such as Microsoft Outlook, GoldMine or GoldMine FrontOffice 2000, or
Interact Commerce Corporation’s Act!, you can install the TAPI Service Provider and place
TeleVantage calls to contacts from those applications. You do not need to have TeleVantage
ViewPoint installed on your computer to use the TAPI Service Provider.
The TAPI Service Provider links your contact management applications to your TeleVantage
phone, just as TeleVantage ViewPoint is linked to your phone. After the TAPI Service Provider
is installed, you can use your contact manager application’s Place Call feature to call its contacts
using your TeleVantage phone. Ask your TeleVantage system administrator to install the
TeleVantage TAPI Service Provider, and then follow the instructions in your contact manager
application for placing calls.
You can also install the TeleVantage CMA (Contact Manager Assistant) and receive
screen-pops for calls that show the name, the Caller ID, and the time of day of the call.
You do not need to have TeleVantage ViewPoint installed on your computer to use the CMA.
Note: With Act!, you can receive screen-pops without installing the CMA.
For instructions on how to use the TAPI Service Provider and the Contact Manager Assistant,
see their online Help.
