CCuussttoommeerr CCaarree CCeenntteerr
Canon offers a full range of customer technical support* options:
• For e-mail support, the latest driver downloads and answers to frequently
asked questions (
wwwwww..uussaa..ccaannoonn..ccoomm
)
• 24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (
11--880000--442233--22336666
)
• 24-hour, Fax-On-Demand System for product specifications and technical
information (
11--880000--552266--44334455
)
• Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (
11--775577--441133--22884488
)
• Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (
11--775577--441133--22884488
)
Within Canada, call for technical support 24 hours a day, 7
days a week (
11--880000--OOKK--CCAANNOONN
).
* Support program specifics are subject to change without notice.
** Refer to the product information starting on page 50 for warranty details.
Troubleshooting
3344
Problem
Possible Cause Try This
System error
message
displays
System error
occurred
If a system error occurs, printing stops.
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IINNDDOOWWSS
A window displays the error message. System errors may
include problems writing to USBPRN, application errors, or
general protection faults. Make sure that the printer is turned
on, the printer and computer are connected securely, and that
the printer port is operating correctly.
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AACC
OOSS
The error message contains an error code *XXX, where * is a
letter and XXX is a number, which represents the cause of the
error. Make sure that the printer is turned on, the printer and
computer are connected securely, and that the printer port is
operating correctly.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 34
