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TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequenly Asked Questions) to possibly
avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help In Canada www.whirlpool.ca
Error codes
An error code may be shown in the Estimated Time Remaining
display. Check the list below for potential problem and
troubleshooting checks.
■ “LF” on display (Long Fill - no water or insufficient water
supply)
Presss POWER to cancel the cycle. Unplug washer or
dis
connect power.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
WARNING
Plug in washer or reconnect power. Re-select cycle and press
START/PAUSE. If the problem remains, call for service.
■ “F9E1” on display (Drain Problem)
Press POWER to cancel the cycle. Unplug wa
sher or
disconnect power.
Plug in washer or reconnect power. Re-select cycle and press
ST
ART/PAUSE. If the problem remains, call for service.
■ “SD” (Suds Routine)
When excessive suds are detected, a suds routine
a
utomatically starts. This routine removes extra suds and
assures proper rinsing of your garments. “SD” is displayed
during rinsing and at the end of the cycle to inform you that
the Suds Routine was activated. Use only HE (High Efficiency)
detergents.
■ “F--E--” Variables (Washer Problem)
Press POWER to cancel the cycle. Select RINSE/DRAIN &
SPIN if ther
e is excessive water in the washer.
Noisy, vibrating, off-balance
■ Is the washer level?
The washer must be level. The four f
eet should be properly
installed, and the nuts should be tightened against the washer
cabinet.
All four feet of the washer must be in firm c
ontact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
■ Did you empty pockets?
You may be hearing items that are caught under the door seal
or basket. Chec
k under the door seal and remove items.
■ Washer making a different noise?
As with any new product, you will hear sounds that you are
not ac
customed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing, or
spinning process. Between changes in wash actions, there
will be momentary pauses. You will hear water spraying and
splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
■ Is washer installed on a sturdy and solid floor?
Refer to the “Installation Instructions” for flooring
r
equirements. Noise and vibration may be reduced by placing
a piece of ¾" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
■ Is the washer gurgling or humming?
As water is drained from the was
her, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■ Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the
washer drum. This is
normal.
■ Were the 4 shipping bolts in the back of the machine
removed?
See “Remove Transport System.”
Leaking
■ Was the door opened during “Add A Garment”?
Water can drip off the inside of the door
, when the door is
opened after the start of a cycle.
■ Is HE detergent being used?
The non-High Efficiency detergents can cause oversudsing
wh
ich can leak from the rear of the washer.
■ Are the fill hoses tight?
■ Are the fill hose gaskets properly seated?
Check both ends of each hose. See “Connect the Inlet
H
oses.”
■ Is the drain hose properly installed?
The drain hose should be secured
to the drainpipe or laundry
tub. See “Secure the Drain Hose.”
■ Is the sink or drain clogged?
Sink and drainpipe must be
able to carry away 17 gal. (64 L) of
water per minute. If the sink or drain is clogged or slow, water
can back up out of drainpipe or sink. Check household
plumbing (laundry tubs, faucets, drainpipe, water pipes) for
leaks.