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TROUBLESHOOTING
Problems Possible causes Solutions
The steam The appliance is not Check that your
generator switched on. appliance is correctly
ON light does plugged in and press
not light up. the on/off switch
(located on the front
of the appliance).
Water runs You are using steam Decrease the steam
through the before the iron is hot output while ironing
holes in the enough. (steam control dial on
soleplate. the control panel).
Wait for the iron tempe-
rature indicator light to
go out before ironing.
The water has condensed Press the steam button
in the tubes because you away from your ironing
are using steam for the board until the iron
first time or you have not produces steam.
used it for some time.
White streaks Your boiler has a build-up Rinse out the boiler after
come through of scale because it is not every 10 uses (See section
the holes in the rinsed out regularly. Rinsing Out the Boiler).
soleplate. If your water is hard,
increase the frequency.
Brown streaks You are using chemicals Never add this type of
come through descaling agents or product (see our recom-
the holes in the additives in the water for mendations regarding
soleplate and ironing. water to be used).
stain the linen.
Your linen is not rinsed Ensure linen is rinsed
sufficiently or you have thoroughly to remove
ironed a new garment any soap deposits or
before washing it. chemicals on new
garments.
Build-up You are ironing at too See our recommenda-
on soleplate. high a temperature. tions regarding tempera-
ture control setting.
You are using starch. Always spray starch onto
the reverse side of the
fabric to be ironed.
There is little or The boiler does not oper- Check that the removable
no steam. ate, or the red light on the water tank is securely in
control panel comes on place and press the boiler
even though there is still reset button located on
water left. the control panel.
The removable Fill the removable water
water tank is tank and press the boiler
empty (red reset button located on
“water tank the control panel.
empty“ light on).
The steam control dial Increase the steam output
is set at minimum. (control dial on control
panel).
Steam escapes The drain screw has not Tighten the drain screw
from the drain- been tightened correctly. correctly.
age screw.
Steam escapes Possibility of leak. Stop using the generator
under the and contact an Approved
appliance. Service Center.
If troubleshooting does not assist, before consulting
the retailer regarding their return/exchange policy,
please telephone consumer service at 781-396-0600.