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The drum door cannot be opened by pressing the Door button
Problem Remedy
The machine is not
connected to the
electricity supply and / or
is not switched on.
Insert the plug in the socket and switch on and / or
switch the machine on with the K button.
The safety lock has been
activated.
Deactivate the safety lock as described in
"Changing the programme sequence - Safety lock".
Access via a code has
been activated.
Deactivate the code as described in the Settings
menu.
Power cut. Open the drum door as described in the next
section.
The door was not
correctly engaged.
Press hard against the lock side of the drum door
and then press the Door button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and drain pump as described
in the next section.
The door cannot be
opened during or after
drying.
For safety reasons the drum door cannot be
opened if the temperature is higher than 70°C.
– Wait until the temperature is less than 70°C.
–
Deactivate the Extended cool down time as
described in the Settings menu.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
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