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The drum door does not open when you press the Door button
Possible cause Remedy
The washing machine is
not connected to the
electricity supply and/or is
not switched on.
Insert the plug in the socket and switch on and / or
switch the machine on with the K button.
The safety lock has been
activated.
Deactivate the safety lock as described in
"Changing the programme sequence - Safety
lock".
Access via a code has
been activated.
Deactivate the code as described in "Settings -
Code".
Power cut. Open the drum door as described in the next
section.
The door was not correctly
engaged.
Press hard against the lock side of the drum door
and then press the Door button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and drain pump as described
in the next section.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
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