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The drum door does not open when you press the Door button
Possible cause Remedy
The washing machine is
not connected to the
electricity supply and/or is
not switched on.
Insert the plug in the socket and switch on and / or
switch the machine on with the _ button.
Power cut. Open the drum door as described in "Opening the
drum door in the event of a blocked drain outlet
and/or power failure".
The door was not
correctly engaged.
Press hard against the lock side of the drum door
and then press the Door button.
There is still water in the
drum and the machine is
unable to drain.
Clean the drain filter and the drain pump.
For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.
Problem solving guide
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