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If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Odors Clean washer maintenance not done as
recommended.
Run the Clean Washer with affresh
®
cycle after every 30 washes.
See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.
Fabric Damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the load is
tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Always select FABRIC SOFTENER and/or OXI TREAT option to
ensure proper dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser
at the end of the cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Liquid chlorine bleach not used in
dispenser or Oxi Treat Stains option
not selected.
Use liquid chlorine bleach only in the liquid chlorine bleach
dispenser.
You may only place Oxi products directly in the liquid chlorine
bleach dispener. If using Oxi products, be sure to select OXI TREAT
STAI NS option. Do not use both liquid chlorine bleach and Oxi
product in the same load.
Single-dose laundry packet
not dissolving
Adding laundry packet incorrectly Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
TROUBLESHOOTING
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.maytag.com/product_help – In Canada www.maytag.ca.